Our team of brokers carry certifications and accreditations from industry leading education providers, ensuring the highest level of professional standards for our clients.
Principals and Directors
Andrew Payne
Managing Director
Andrew joined McKenzie Ross in 1998 and has specialised in delivering solutions to professional industry associations in the areas of hospitality, print finishing, retail and construction. He recognises a shortage of broking services in the medium business sector that are taken for granted in the corporate space.
With a passion for insurance and business, Andrew has built a formidable reputation that has realised genuine risk advice to organisations for over 18 years.
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Andrew is a Qualified Practising Insurance Broker with McKenzie Ross Insurance Brokers and holds ASIC Tier 1 accreditation.
Andrew Payne is a dedicated insurance professional with nearly three decades of experience in the industry. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Andrew has been instrumental in shaping McKenzie Ross into the respected brokerage it is today.
Andrew’s journey began in 1995 as a cadet with McKenzie Ross, the family business founded by his father. At the time, the firm was a modest operation with just three employees and an annual turnover under $2 million. Through his commitment to professional growth and innovative leadership, Andrew played a pivotal role in expanding the firm’s capabilities and market presence. Today, McKenzie Ross is recognised as a trusted name in the industry, known for delivering tailored, client-focused solutions.
As Managing Director, Andrew oversees the company’s operation with a leadership philosophy rooted in empowerment and collaboration. His extensive experience spans industries such as Manufacturing, Hospitality, and Automotive, where he excels in providing bespoke risk management strategies that align with each client’s unique needs and goals.
Andrew’s dedication to building and maintaining strong client relationships is at the heart of McKenzie Ross’ success. He believes that trust and understanding are the foundations of long-term partnerships, enabling the company to deliver cost-effective, high-quality solutions that protect and support its clients. Under Andrew’s guidance, McKenzie Ross continues to grow, driven by a commitment to service excellence and innovation.
David Hendry
Director | Head of Client & Advisory
Since joining McKenzie Ross in 2014, David has proved integral to the continued success of the organisation, driving new growth and providing valuable technical support across all business units.
David has over 15 years underwriting experience in Marine Cargo, Hull & Liability and Industrial Special Risks. He also holds qualifications in Insurance, Risk Management and Maritime Transport and Logistics. David has worked with many corporate, construction, manufacturing and large scale property and industrial businesses delivering tailored risk advice to many companies.
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David is a Qualified Practising Insurance Broker with McKenzie Ross Insurance Brokers and holds ASIC Tier 1 accreditation.
QUALIFICATIONS:
- Graduate Certificate Maritime & Logistics Management
- Diploma – Financial Services (General Insurance)
- Senior Associate – Australian and New Zealand Institute of Insurance and Finance
- RG146 Tier 1 and 2
Over a career spanning more than 22 years, David has held senior executive positions at various firms in the insurance sector. In these roles, he has been responsible for the strategic development and execution of profitable growth strategies, provision of client focused business results, broking design and implementation of complex risk management programs including alternative risk and captive reinsurance solutions for large commercial and corporate businesses.
As a Director at McKenzie Ross, David is focused on clients with complex risk and insurance requirements. With a unique ability to understand and respond to their risk management requirements, David is known in the industry for delivering clever and seamless comprehensive risk programs which protect against today’s increasingly sophisticated risk exposures at best in market pricing. Known for his proactive and client- focused approach, David is highly responsive to his clients’ needs, ensuring they are prepared for unexpected challenges.
David specialises in placing insurance programs for large state-based, national and multinational companies using open market placements with local, worldwide and reinsurance markets. Some of the sectors he currently works with are Food & Beverage, Waste Management, Forestry, Civil Contracting, Plastic and Paper Product Manufacturing, Logistics and Construction.
David’s emphasis on clear communication, long-term relationship building, and measurable results aligns with McKenzie Ross’ commitment to client-first service. His extensive network and risk acumen enable him to deliver tailored strategies that safeguard businesses and provide peace of mind. Whether advising on risk mitigation or designing bespoke insurance programmes, David is dedicated to supporting his clients’ success at every step.
Luke Lalor
Placement Director
Luke Lalor brings 25 years’ experience in the General Insurance industry. As an industry leader, he has successfully implemented organisational change to drive growth and operational improvements of business units.
Luke has a thorough understanding of Property and Casualty risks and is an industry leading Clinical Trials broker, with Pharmaceutical, Neurological, Biotechnical and CRO clients based nationally and internationally.
“I’m excited to leverage my operational experience to help McKenzie Ross expand and grow further in the Independent broker market” Lalor said. “McKenzie Ross is a strong player that has experienced significant growth over the past five years and is helping so many quality organisations manage their risks and opportunities and I’m thrilled to be a part of it.”
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Luke is a Qualified Practising Insurance Broker with McKenzie Ross Insurance Brokers and holds ASIC Tier 1 accreditation.
QUALIFICATIONS:
- Bachelor Of Business (Insurance) – Charles Sturt University
- Senior Associate – Australia & New Zealand Institute of Insurance & Finance
- Diploma Financial Services (General Insurance) – Australian and New Zealand Institute of Insurance & Finance
With over 25 years of experience in the general insurance industry, Luke is a seasoned expert in managing complex risk and insurance programmes for businesses across Australia. He began his career in 1995 with one of the country’s leading insurers, QBE, where he gained a comprehensive understanding of commercial insurance products and the critical role that effective risk transfer plays in safeguarding business cash flow and mitigating losses.
In 2007, Luke joined Allianz Australia as the State Distribution Manager for Western Australia. This role allowed him to deepen his expertise in complex insurance programs while leading a team of sales professionals. His strategic insights and leadership skills were further honed during his tenure as National Underwriting Manager in Melbourne for an intermediated division of Allianz, where he demonstrated a robust technical capability across Property and Casualty lines of business.
Recognised as an industry leader, Luke has successfully driven organisational change to enhance growth and operational efficiency. In March 2017, he decided to leverage his extensive skill set to work directly with clients, joining McKenzie Ross. His client portfolio ranges from SMEs to large national companies, reflecting his ability to tailor risk management solutions across a wide array of business needs.
Luke understands that the level and extent of risk exposure for businesses today is significantly more sophisticated and challenging than ever before. With a flair for developing exceptional stakeholder partnerships—rooted in professionalism, integrity, and trust—enables him to anticipate and address potential issues before they arise. This proactive approach not only ensures client satisfaction and retention but also fosters long-term product loyalty.
Stephanie Doesburg
Head of Operations & Service Delivery
Mobile: 0427 072 974
Direct: (03) 9691 2202
Steph is the newest member of our leadership team. She brings more than 18 years of Trans-Tasman insurance experience and over 9 years in leadership roles. With a diverse background in Insurance, Steph has built a strong reputation for leading claims and operations teams through growth, change and continuous improvement.
At McKenzie Ross, Steph brings a fresh perspective to operational delivery, combining strategic thinking with a practical understanding of claims, service and people leadership. She is focused on strengthening operational capability, improving the client experience and supporting teams to deliver consistent, high-quality outcomes.
Steph’s leadership style is grounded in trust, authenticity and empowerment. She believes people perform at their best when they feel respected, supported and trusted to take ownership of their work. By leading with honesty and creating space for open contribution, she helps build confident, accountable teams with a shared commitment to success.
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Head of Operations & Service Delivery | McKenzie Ross
QUALIFICATIONS:
- Diploma of Personal Injury Management
- Cert IV in Personal Injury Management (Claims Management)
Steph has always thrived in a claims environment and naturally progressed into leadership roles. She began her claims career at ACC in New Zealand before moving to Australia and working in WorkCover. She later moved into Life Insurance, now Acenda Life, where she further developed and cemented her leadership capability. She was nominated early-on for the ALUCA Rising Star Award and recognised as a finalist.
Her experience across insurance operations and claims management has shaped a leadership approach that is both commercially focused and people-first. Steph enjoys identifying opportunities for improvement, developing leaders, solving operational challenges and helping individuals and teams reach their full potential.
Outside of work, Steph enjoys spending time with her young family and is the proud mother of two daughters. As a female leader, she is passionate about being a positive role model for her girls. She also enjoys staying active and making the most of Victoria’s beautiful outdoor lifestyle.
Brokers and Staff
Declan Grant
Account Manager | Team Leader SME
declan@mckenzieross.com.au
Direct: (03) 9691 2203
Mobile: 0427 897 567
Declan is a Qualified Practising Insurance Broker with McKenzie Ross Insurance Brokers and holds ASIC Tier 1 accreditation.
QUALIFICATIONS:
- Bachelor of Business (Economics & Finance) – RMIT University
- ASIC Tier 1 accreditation
With a strong foundation in construction insurance and a growing expertise in various industries, Declan began his insurance broking career after graduating from the Royal Melbourne Institute of Technology University in 2019. He started at HIA Insurance Services, where he specialised in construction insurance. Over three years, Declan built his knowledge of both the construction and wider insurance industry, honing his skills in understanding and addressing the unique needs of clients in a challenging sector. In 2023, Declan transitioned to McKenzie Ross Insurance Brokers, bringing his expertise to the SME to Mid-Market team.
In his current role, Declan manages his own portfolio of clients across a broad range of industries. He is dedicated to fostering strong client relationships and providing insightful, tailored advice that drives success. Declan prioritises understanding each client’s unique needs and challenges, ensuring they receive the most effective outcomes, building long-lasting trust. He embodies the values of McKenzie Ross by actively collaborating with colleagues to deliver innovative solutions and sharing knowledge to enhance the team’s collective expertise.
Declan is always available to provide customised insurance solutions that protect your business and drive success.
Grace Ormesher
Account Executive
grace@mckenzieross.com.au
Direct: (03) 9691 2215
Account Executive | McKenzie Ross
QUALIFICATIONS:
- Bachelor of Business (Banking and Finance) / Bachelor of International Business – Monash University
- Tier 1 Insurance Broking Compliance (RG146) – ANZIIF
Grace Ormesher is an Account Executive at McKenzie Ross, where she helps businesses navigate the complexities of insurance with confidence. Working across a diverse portfolio of SME clients, Grace supports the delivery of tailored insurance and risk management solutions, partnering closely with brokers, insurers and clients to ensure seamless policy administration, responsive service and positive outcomes.
Prior to joining McKenzie Ross, Grace gained more than three years of industry experience across Honan and Marsh. Working within the strata sector, she developed valuable expertise in managing complex insurance programs, building strong client relationships and supporting best-practice broking processes.
Alongside her professional experience, Grace recently completed a double degree in Business and International Business at Monash Business School, majoring in Banking and Finance. Her studies included advanced Japanese language training and a study tour to South Korea, reflecting her interest in global markets, cross-cultural engagement and international business. She has also completed her ANZIIF Tier 1 Insurance Broking Compliance (RG146), further strengthening her industry credentials.
Known for her proactive approach, attention to detail and personable nature, Grace brings enthusiasm, professionalism and a client-focused mindset to every interaction. Having recently transitioned into a full-time role following the completion of her studies, she is focused on building a long-term career in the insurance industry and helping clients make informed decisions to protect what matters most.
Outside of work, Grace has a passion for travel and is always looking forward to her next adventure. She enjoys staying active through netball and dance, and values the discipline, teamwork and creativity these pursuits foster. Whether exploring new destinations or experiencing different cultures, she enjoys broadening her perspective and embracing new experiences.
Cooper Philipson
Account Executive
cooper@mckenzieross.com.au
Direct: (03) 9691 2219
Account Executive | McKenzie Ross
QUALIFICATIONS:
- Bachelor of Business (Banking and Finance) / Bachelor of International Business – Monash University
- Tier 1 Insurance Broking Compliance (RG146) – ANZIIF
Grace Ormesher is an Account Executive at McKenzie Ross, where she helps businesses navigate the complexities of insurance with confidence. Working across a diverse portfolio of SME clients, Grace supports the delivery of tailored insurance and risk management solutions, partnering closely with brokers, insurers and clients to ensure seamless policy administration, responsive service and positive outcomes.
Prior to joining McKenzie Ross, Grace gained more than three years of industry experience across Honan and Marsh. Working within the strata sector, she developed valuable expertise in managing complex insurance programs, building strong client relationships and supporting best-practice broking processes.
Alongside her professional experience, Grace recently completed a double degree in Business and International Business at Monash Business School, majoring in Banking and Finance. Her studies included advanced Japanese language training and a study tour to South Korea, reflecting her interest in global markets, cross-cultural engagement and international business. She has also completed her ANZIIF Tier 1 Insurance Broking Compliance (RG146), further strengthening her industry credentials.
Known for her proactive approach, attention to detail and personable nature, Grace brings enthusiasm, professionalism and a client-focused mindset to every interaction. Having recently transitioned into a full-time role following the completion of her studies, she is focused on building a long-term career in the insurance industry and helping clients make informed decisions to protect what matters most.
Outside of work, Grace has a passion for travel and is always looking forward to her next adventure. She enjoys staying active through netball and dance, and values the discipline, teamwork and creativity these pursuits foster. Whether exploring new destinations or experiencing different cultures, she enjoys broadening her perspective and embracing new experiences.
Scot Weston
Account Manager
scot@mckenzieross.com.au
Mobile: 0409 226 370
Scot is a Qualified Practising Insurance Broker with McKenzie Ross Insurance Brokers and holds ASIC Tier 1 accreditation.
QUALIFICATIONS:
- RG 146 Tier 1 and 2
- Allied member of Australian & New Zealand
Institute of Insurance and Finance - Diploma- Financial Services (General Insurance)
With an impressive 39-year career in insurance broking, Scot Weston is a recognised specialist in high-risk and hard-to-place public liability. Beginning his career with AIG in 1985, he transitioned into broking the following year, eventually establishing himself as a trusted Authorized Representative for the past 25 years.
Over the past two decades, Scot has developed an unparalleled expertise in sourcing bespoke insurance solutions for high-risk liability occupations. His deep industry knowledge, extensive global network, and ability to navigate niche markets set him apart as one of the few brokers in Australia capable of securing tailored coverage for complex risk. With established connections across multiple continents, he works closely with international brokers and underwriters to deliver innovative and effective solutions.
Scot’s dedication to building strategic relationships and his unwavering commitment to his clients ensure that even the most challenging risks are met with confidence and precision. His expertise and tenacity make him an invaluable asset to businesses seeking specialised liability coverage in an evolving risk landscape.
Carolynne Hill
Claims Manager
carolynne@mckenzieross.com.au
Mobile: (03) 9691 2210
With over 25 years of experience in the insurance industry, Carolynne brings a wealth of expertise in claims management, underwriting, and client service across a wide range of general insurance lines.
From SMEs and franchise groups to multinational corporations, she has consistently delivered strategic, results-driven claims support tailored to each client’s unique needs.
Prior to joining McKenzie Ross, Carolynne built a strong foundation with leading insurers and brokerages, including QBE, Mitsui Sumitomo, and Vero, where she developed technical expertise across both underwriting and claims advisory roles. Her cross-functional skillset enables her to navigate complex claims environments with precision, ensuring clients experience seamless, proactive service.
As Claims Manager, Carolynne manages complex claims portfolios, leads client reporting initiatives, and implements best-practice claims procedures that enhance outcomes and drive client satisfaction. Known for her strong communication skills, compliance knowledge, and client-first approach, she is committed to protecting her clients’ interests and fostering long-term trust.
Passionate about making insurance work better for businesses, Carolynne thrives in collaborative environments, always seeking opportunities to streamline processes, improve client outcomes, and negotiate effectively with underwriters. Her dedication to service excellence and strategic thinking reflects the core values of McKenzie Ross.
Onin Navarro
Internal Account Executive
Phone: (03) 9691 2222
Tashinga is a Qualified Practising
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
QUALIFICATIONS:
- ASIC Tier 1 accreditation
- AQF Certificate IV in General Insurance
Tashinga is a dynamic insurance professional dedicated to delivering tailored risk solutions with precision
and care. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Tashinga has rapidly
advanced in his career since joining McKenzie Ross in 2022 as a trainee.
During his traineeship with MEGT, Tashinga earned his Certificate IV in General Insurance and ASIC Tier 1
accreditation, laying a strong foundation in industry best practices. Now an Account Executive, he manages a
diverse portfolio, specialising in small to medium-sized enterprises (SMEs) and the motor trades industry. His
commitment to professional development is evident in his active participation in advanced training,
including modules like Avoiding Broking Errors & Omissions with Insurance Training Australia particularly,
which has sharpened his ability to mitigate risks and deliver exceptional service.
Tashinga’s client-centric approach prioritises open communication, trust, and meticulous attention to detail.
A standout example of his expertise was resolving a five-year stamp duty overcharge for a client,
successfully securing a refund and reinforcing trust through his proactive and diligent efforts.
Known for his dedication to growth and excellence, Tashinga takes pride in fostering strong client
relationships and providing bespoke solutions that ensure peace of mind. His passion for delivering value
aligns seamlessly with McKenzie Ross’ commitment to service excellence.
Nathalie Quicho
Account Manager
nathalie@mckenzieross.com.au
Direct: (03) 9691 2222
Tashinga is a Qualified Practising
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
QUALIFICATIONS:
- ASIC Tier 1 accreditation
- AQF Certificate IV in General Insurance
Tashinga is a dynamic insurance professional dedicated to delivering tailored risk solutions with precision
and care. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Tashinga has rapidly
advanced in his career since joining McKenzie Ross in 2022 as a trainee.
During his traineeship with MEGT, Tashinga earned his Certificate IV in General Insurance and ASIC Tier 1
accreditation, laying a strong foundation in industry best practices. Now an Account Executive, he manages a
diverse portfolio, specialising in small to medium-sized enterprises (SMEs) and the motor trades industry. His
commitment to professional development is evident in his active participation in advanced training,
including modules like Avoiding Broking Errors & Omissions with Insurance Training Australia particularly,
which has sharpened his ability to mitigate risks and deliver exceptional service.
Tashinga’s client-centric approach prioritises open communication, trust, and meticulous attention to detail.
A standout example of his expertise was resolving a five-year stamp duty overcharge for a client,
successfully securing a refund and reinforcing trust through his proactive and diligent efforts.
Known for his dedication to growth and excellence, Tashinga takes pride in fostering strong client
relationships and providing bespoke solutions that ensure peace of mind. His passion for delivering value
aligns seamlessly with McKenzie Ross’ commitment to service excellence.
Susie Witten
Claims Administration
susie@mckenzieross.com.au
Phone: (03) 9691 2222
Tashinga is a Qualified Practising
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
QUALIFICATIONS:
- ASIC Tier 1 accreditation
- AQF Certificate IV in General Insurance
Tashinga is a dynamic insurance professional dedicated to delivering tailored risk solutions with precision
and care. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Tashinga has rapidly
advanced in his career since joining McKenzie Ross in 2022 as a trainee.
During his traineeship with MEGT, Tashinga earned his Certificate IV in General Insurance and ASIC Tier 1
accreditation, laying a strong foundation in industry best practices. Now an Account Executive, he manages a
diverse portfolio, specialising in small to medium-sized enterprises (SMEs) and the motor trades industry. His
commitment to professional development is evident in his active participation in advanced training,
including modules like Avoiding Broking Errors & Omissions with Insurance Training Australia particularly,
which has sharpened his ability to mitigate risks and deliver exceptional service.
Tashinga’s client-centric approach prioritises open communication, trust, and meticulous attention to detail.
A standout example of his expertise was resolving a five-year stamp duty overcharge for a client,
successfully securing a refund and reinforcing trust through his proactive and diligent efforts.
Known for his dedication to growth and excellence, Tashinga takes pride in fostering strong client
relationships and providing bespoke solutions that ensure peace of mind. His passion for delivering value
aligns seamlessly with McKenzie Ross’ commitment to service excellence.
Sue Wittmann
Accounts Administration
sue@mckenzieross.com.au
Phone: (03) 9691 2222
Tashinga is a Qualified Practising
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
Insurance Broker with McKenzie Ross
Insurance Brokers and holds ASIC
Tier 1 accreditation.
QUALIFICATIONS:
- ASIC Tier 1 accreditation
- AQF Certificate IV in General Insurance
Tashinga is a dynamic insurance professional dedicated to delivering tailored risk solutions with precision
and care. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Tashinga has rapidly
advanced in his career since joining McKenzie Ross in 2022 as a trainee.
During his traineeship with MEGT, Tashinga earned his Certificate IV in General Insurance and ASIC Tier 1
accreditation, laying a strong foundation in industry best practices. Now an Account Executive, he manages a
diverse portfolio, specialising in small to medium-sized enterprises (SMEs) and the motor trades industry. His
commitment to professional development is evident in his active participation in advanced training,
including modules like Avoiding Broking Errors & Omissions with Insurance Training Australia particularly,
which has sharpened his ability to mitigate risks and deliver exceptional service.
Tashinga’s client-centric approach prioritises open communication, trust, and meticulous attention to detail.
A standout example of his expertise was resolving a five-year stamp duty overcharge for a client,
successfully securing a refund and reinforcing trust through his proactive and diligent efforts.
Known for his dedication to growth and excellence, Tashinga takes pride in fostering strong client
relationships and providing bespoke solutions that ensure peace of mind. His passion for delivering value
aligns seamlessly with McKenzie Ross’ commitment to service excellence.
Learn More About Us
To learn more about our team and the values that drive us as an organisation, head over to our company page.
