McKenzie Ross are pleased to announce the appointment of Julia Kelly to the role of Claims Relationship Manager with effect from 1 July 2018. Together with Susie Witten, who will continue to provide Claims Administration support, Julia will actively manage all aspects of the claims process at a technical, advisory, negotiation and administrative level.

Operations Manager, Luke Lalor, commented that “We recognise that when a claim occurs, how we manage the claim is the greatest test of our ability as insurance brokers. Making an insurance claim is typically unpleasant and can often carry with it significant emotion and stress. We are excited to appoint Julia as a our Claims Relationship Manager to work with insurers and suppliers, ensuring the best possible outcome for our clients.”

Julia’s appointment is a continuation of the five year strategy McKenzie Ross has embarked on to implement a scalable structure and double the business over the next five years.

With 15 years of broking experience in the General Insurance industry, Julia brings her broad knowledge of commercial and domestic products to the McKenzie Ross Team. After two years in an Account Manager role, Julia is now transferring her acquired skills into the Claims Manager position with the aim of streamlining our claims process and handling all aspects of claims requirements on behalf of our clients.

Julia’s background consists of servicing portfolios of SME clients, assisting on corporate accounts, working with Scheme business and facilitating claims. Prior to her current role at McKenzie Ross, Julia worked as an Account Manager and Claims Administrator for a Suburban Brokerage.

Julia commented “I am looking forward to taking on this new role and am excited to create a proactive claims environment that meets the needs of our clients as well as building relationships with insurers and suppliers. I have long held an enthusiasm for all things claims related and enjoy the challenge each claim represents. I look forward to working with our clients to help when they need us most.”