Principals and Account Directors

Andrew Payne is a dedicated insurance professional with nearly three decades of experience in the industry. A Qualified Practising Insurance Broker with ASIC Tier 1 accreditation, Andrew has been instrumental in shaping McKenzie Ross into the respected brokerage it is today.

Andrew’s journey began in 1995 as a cadet with McKenzie Ross, the family business founded by his father. At the time, the firm was a modest operation with just three employees and an annual turnover under $2 million. Through his commitment to professional growth and innovative leadership, Andrew played a pivotal role in expanding the firm’s capabilities and market presence. Today, McKenzie Ross is recognised as a trusted name in the industry, known for delivering tailored, client-focused solutions.

As Managing Director, Andrew oversees the company’s operation with a leadership philosophy rooted in empowerment and collaboration. His extensive experience spans industries such as Manufacturing, Hospitality, and Automotive, where he excels in providing bespoke risk management strategies that align with each client’s unique needs and goals.

Andrew’s dedication to building and maintaining strong client relationships is at the heart of McKenzie Ross’ success. He believes that trust and understanding are the foundations of long-term partnerships, enabling the company to deliver cost-effective, high-quality solutions that protect and support its clients. Under Andrew’s guidance, McKenzie Ross continues to grow, driven by a commitment to service excellence and innovation.

Over a career spanning more than 22 years, David has held senior executive positions at various firms in the insurance sector. In these roles, he has been responsible for the strategic development and execution of profitable growth strategies, provision of client focused business results, broking design and implementation of complex risk management programs including alternative risk and captive reinsurance solutions for large commercial and corporate businesses.

As a Director at McKenzie Ross, David is focused on clients with complex risk and insurance requirements. With a unique ability to understand and respond to their risk management requirements, David is known in the industry for delivering clever and seamless comprehensive risk programs which protect against today’s increasingly sophisticated risk exposures at best in market pricing. Known for his proactive and client- focused approach, David is highly responsive to his clients’ needs, ensuring they are prepared for unexpected challenges.

David specialises in placing insurance programs for large state-based, national and multinational companies using open market placements with local, worldwide and reinsurance markets. Some of the sectors he currently works with are Food & Beverage, Waste Management, Forestry, Civil Contracting, Plastic and Paper Product Manufacturing, Logistics and Construction.

David’s emphasis on clear communication, long-term relationship building, and measurable results aligns with McKenzie Ross’ commitment to client-first service. His extensive network and risk acumen enable him to deliver tailored strategies that safeguard businesses and provide peace of mind. Whether advising on risk mitigation or designing bespoke insurance programmes, David is dedicated to supporting his clients’ success at every step.

With over 25 years of experience in the general insurance industry, Luke is a seasoned expert in managing complex risk and insurance programmes for businesses across Australia. He began his career in 1995 with one of the country’s leading insurers, QBE, where he gained a comprehensive understanding of commercial insurance products and the critical role that effective risk transfer plays in safeguarding business cash flow and mitigating losses.

In 2007, Luke joined Allianz Australia as the State Distribution Manager for Western Australia. This role allowed him to deepen his expertise in complex insurance programs while leading a team of sales professionals. His strategic insights and leadership skills were further honed during his tenure as National Underwriting Manager in Melbourne for an intermediated division of Allianz, where he demonstrated a robust technical capability across Property and Casualty lines of business.

Recognised as an industry leader, Luke has successfully driven organisational change to enhance growth and operational efficiency. In March 2017, he decided to leverage his extensive skill set to work directly with clients, joining McKenzie Ross. His client portfolio ranges from SMEs to large national companies, reflecting his ability to tailor risk management solutions across a wide array of business needs.

Luke understands that the level and extent of risk exposure for businesses today is significantly more sophisticated and challenging than ever before. With a flair for developing exceptional stakeholder partnerships—rooted in professionalism, integrity, and trust—enables him to anticipate and address potential issues before they arise. This proactive approach not only ensures client satisfaction and retention but also fosters long-term product loyalty.